At Spreepicky, we strive to ensure the utmost satisfaction of our customers with every purchase. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

Eligibility for Refunds:

• Refunds are eligible for items that are defective, damaged, or significantly different from what was described on our website.
• Refunds may also be issued in cases where the wrong item was sent or if the item did not arrive within the specified delivery timeframe.

Non-Eligibility for Refunds:

• Items that have been worn, washed, or altered by the customer are not eligible for refunds.
• Refunds will not be issued for items that do not fit as expected. We encourage customers to refer to our size charts before making a purchase.

Initiating a Refund:

• To initiate a refund, please contact our customer service team within 14 days of receiving your order. You can reach us via email at info@spreepicky.com or through our website's contact form.
• Please provide detailed information about the issue with your order, including photos if applicable, to expedite the refund process.

Refund Process:

• Once your refund request is approved, we will provide you with instructions on how to return the item(s) to us.
• Please ensure that the item(s) are returned in their original packaging and condition.
• Upon receiving the returned item(s), we will inspect them to verify their eligibility for a refund.
• Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item(s).

Shipping Costs:

• Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., wrong item sent, defective item).
• Original shipping costs are non-refundable.

Exchanges:

• We currently do not offer exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

Final Sale Items:

• Items marked as "final sale" are not eligible for refunds or returns unless they are defective or damaged upon receipt.

Contact Us:

• If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure your satisfaction.

SEEKROAD LIMITED

Address:Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,

Kowloon Hong Kong SAR

Phone:+852 68494416

Email:info@spreepicky.com

Thank you for shopping at Spreepicky. We appreciate your business and strive to provide you with an exceptional shopping experience.